Returns & Refunds

1. Return Eligibility

You can return items for a refund or exchange under the following conditions:

• The item must be unused, unworn, and in its original packaging.
• Returns must be initiated within [insert timeframe, e.g., 30 days] from the date of delivery.
• Items such as personal care products, undergarments, and customized items are non-returnable unless defective or damaged.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email our customer support team at [email protected] with your order number and reason for the return.
2. Receive Return Instructions: We will provide you with detailed instructions, including the return address and any required documentation.
3. Ship the Item: Pack the item securely and send it back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• Approved refunds will be processed within [insert timeframe, e.g., 5–7 business days] to the original payment method.
• For credit card refunds, the time it takes to reflect on your account depends on your bank or card provider.
• If the refund is rejected, we will contact you with an explanation.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us within the return window. Exchanges are subject to product availability.

5. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item:

• Notify us within [insert timeframe, e.g., 7 days] of delivery by emailing [email protected] with photos and a description of the issue.
• We will arrange for a replacement or issue a full refund, including any applicable shipping fees.

6. Non-Returnable Items

For health and hygiene reasons, certain items cannot be returned, including:

• Opened or used feeding accessories.
• Diapers and other personal care products.
• Customized or personalized items.

7. Cancellations

• Orders can be canceled before they are shipped by contacting us promptly.
• If the order has already been shipped, you may need to initiate a return after delivery.

8. Contact Us

If you have questions about returns or refunds, feel free to reach out:

• Email: [email protected]
• Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (local time)

We are here to ensure your shopping experience with Pikostores is worry-free. Thank you for trusting us with your baby product needs!