1. What products do you offer?
We specialize in high-quality baby products, including clothing, diapers, feeding accessories, toys, strollers, and more. Our products are designed to meet the needs of babies from newborns to toddlers.
2. Do you sell organic or eco-friendly products?
Yes, we offer a range of organic and eco-friendly baby products, including organic clothing, biodegradable diapers, and BPA-free feeding items.
3. Where do you ship to?
We ship to most countries worldwide. Please check our shipping policy page for a detailed list of locations and any restrictions.
4. How long does shipping take?
Delivery times vary depending on your location and the shipping method chosen. Typically, orders are delivered within 5-10 business days. Exact estimates will be provided during checkout.
5. What is your return policy?
We accept returns within 30 days of purchase for unused and unopened items in their original packaging. For more details, please visit our Returns & Refunds page.
6. How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on our website or the courier’s tracking page.
7. Are your products safe for babies?
Absolutely. All our products meet international safety standards and are tested to ensure they are safe for babies.
8. Can I place an order without creating an account?
Yes, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy exclusive offers.
9. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. The available options will be displayed at checkout.
10. Do you offer gift wrapping or gift cards?
Yes, we provide gift-wrapping services for a small fee. We also offer gift cards that can be purchased online.
11. How can I contact customer service?
You can reach us via email at [email protected] or through our Contact Us page. Our team is available Monday to Friday, 9:00 AM to 6:00 PM (local time).